Frequently Asked Questions
Everything you need to know about shopping with Lash Next Door.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unworn apparel with original tags attached. For hygiene reasons, cosmetics and opened lash kits are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.
How do I care for my Lash Next Door apparel?
To keep your items looking new, we recommend machine washing on a cold, gentle cycle and hanging to dry, or tumble drying on low heat.